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Installations

Please confirm your postcode is covered by our installation service below.


Product Installation Terms & Conditions

Planning Permission (some Summerhouses & buildings)



  1. Planning permission is not normally required for domestic outbuildings which are used for a domestic purpose incidental to the enjoyment of the house. However, you may require planning permission if any of the following apply:

    • If your building is to be erected within 5 metres of your house.

    • If the total area of the ground covered by any building is greater than 50% of the total garden area.

    • If there is a condition on the original planning consent of your property which states that garden buildings cannot be erected without the consent of the local planning authority.

    • If your property is a listed building or within a conservation area or area of outstanding natural beauty.

    • If you intend to run a business from the garden building, or store goods in connection with a business.

    • If the garden building is within 20 metres from a public highway.




Supply



  1. A 21 working day lead time will apply to all customers requiring installation of their building. Exceptional or unavoidable circumstances may extend these lead times.

  2. Our installation service is currently offered to limited postcodes – please refer to our installation postcode areas section for further details.

  3. Customers will be contacted 2-5 working days prior to the anticipated installation date.

  4. Installations are carried out on weekdays only. We do not offer a Saturday or Sunday installation service.

  5. Customers are encouraged to accept their first delivery date offered as alternative delivery dates and stock availability cannot be guaranteed at all times.



Installation Requirements



  1. Please ensure that a suitable base is provided for the building you have ordered, which must be firm and level and with no obstructions i.e. trees, objects or anything that will encroach on the working space. The base must be level and must be a minimum of the size of the floor of the building

  2. Please check that access to your garden will allow a clear passage for installers and product. Please ensure that the installation team have suitable space to park their vehicle.

  3. Health and Safety and insurance liabilities prevent us from entering your property for access and should you live in a flat we will only be able to deliver the building and will have to abort the installation.

  4. To ensure that the product in installed in the correct location and to your satisfaction is it important that you are available when the installation team arrive and when they have finished the building. The installation team will ask you to sign a customer satisfaction form. You should note on this form any problems that you have with the building at this point. If problems haven’t been noted at this point and a re-visit is required to resolve the problem you will be charged a call out fee.

  5. If you have a query or require any additional information regarding the delivery and installation of your garden building, then please contact a member of our installation customer services team on 0844 2489853.


Aborted Deliveries



  1. If the installation team arrive and are not able to complete the installation of your building for any of the following reasons:
    • Suitable base is not available

    • No suitable access to your garden or location of your base

    • You are not available at the point of delivery.





  • The delivery / installation of your building will be aborted and no refund can be given of the installation cost of your building. The building will be left on site for self installation.

  • If you still require the building to be installed then the cost of the re-visit will be 50% of the original installation cost.

  • If you are in any doubt of the any of the above please check with us prior to the date you have been given.

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