100% Secure OrderingOur website is designed for easy navigation and offers clear instructions on how to place an order online. However, if you prefer to place an order by phone you may call our customer services team on 0844 248 9880, and we'll be happy to accept your order.
You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either on-line or over the phone.
When you pay on line, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider, Secure Hosting. The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.
CancellationsYou may cancel/amend your order with us and receive a full refund up to the day prior to delivery, at no charge. Cancellations must be confirmed in writing by fax, letter or email. If your order is cancelled after the goods have been dispatched a charge will be made for carriage of the goods. You are advised to check the status of the order before requesting cancellation.
ReturnsIt is our normal policy to supply replacement parts or to repair defective products.
In the event that we agree to collect a defective product from your premises (which product cannot be assembled or partially assembled), an authorisation letter will be sent, which will include product labels. The labels must be completed and attached to the product. Failure to do so will result in an aborted attempt to collect the product. Where collection is aborted for reasons unconnected with us or our carrier, a collection charge of £35 must be paid before recollection is attempted.
On return of the product, if it has been modified in any way (painted/treated/assembled) then the refund will be refused.
Statutory Rights and LiabilityYour statutory rights are not affected by these terms.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.
Our liability for defects in the product itself is limited to repair or replacement of the defective part. We will replace the product only where such repair or replacement is impossible because of the nature or severity of the defect(s).
We shall not be liable in contract, tort (including without limitation negligence or breach of statutory duty), misrepresentation (excluding fraudulent misrepresentation) or otherwise arising in connection with the performance or contemplated performance of our Agreement with you, for loss of profit, loss of business or revenue, loss of anticipated savings, depletion of goodwill or any third party claims (save in respect of death or personal injury) or any indirect or consequential loss or damage, which arise out of or in connection with our Agreement with you.