Covid-19 Special Measures
We and our suppliers are making every effort to protect the health and wellbeing of all our employees whilst operating as close to “business as usual” as possible. They continue to make deliveries to residential addresses.
However, it may take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.
We always want to hear about your gardening queries and are ready to help you get the best from your garden. We would love to give you a call back. Please leave your details and a description of your gardening query (feel free to attach photos - they may help if we need to identify a plant or a pest) and one of our team will call you back as soon as possible.
And it doesn’t have to be all problems and queries - we are always delighted to share in your gardening successes as well.
Contacting Us About Delivery
If you have a query about delivery, please check the following information first:
Pick-a-Day Products: A product which offers Pick-a-Day delivery will offer you a choice of delivery dates at the checkout. On the product page, put your postcode in the box to check for available delivery dates (and that the product is available in your area).
All Other Products: Other products have a delivery icon showing the lead time for this product, such as 2-3 weeks. The lead time is the time in which the manfuacter expects the product to be available for dispatch. Once you have ordered the product, the manufacturer will contact you within the lead time window to arrange a delivery date with you. The manufacturer WILL NOT provide us with a delivery date before they contact you. Therefore, please only chase delivery with us if you are nearing the end of the lead time window and have not heard from the manufacturer. Thank you.
Contacting Us About Sold Out Products
Unfortunately, we do not have any information about when a product may return to stock. If you need help choosing a suitable alternative, please do contact us.
We have a team of experts ready to answer any of your queries. And of course you can always get in touch and share your gardening successes on Facebook, Twitter, Instagram and Pinterest.
Sometimes, however, you can’t beat talking directly to someone so don’t hesitate in picking up the phone and giving us a call. If emails are easier for you, then ping one across to the relevant address and we will get things sorted as soon as we can.
Now, all those contacts… take a deep breath and here goes:
Call 0333 003 0516
Our phone lines are open Monday to Friday from 8am until 5pm, Saturday 8:30am until 12:30pm and are closed on Sundays. Bank Holidays 8:30am until 12:30pm.
For all sale enquiries:
For all other enquiries, including delivery, technical information or any issues with your order:
Our Live Chat tool allows you to find the answers to any questions you have regarding our products and your order, by connecting you to a member of the Great Little Garden Team.
Please note, our live chat tool is available Monday to Friday from 7:30am until 6pm, Saturday 8.30am until 2.00pm, Sunday and Bank Holidays 8.30am until 12.30pm. If you click on the icon out of office hours we offer an offline messaging facility which enables us to pick up your queries as soon as we are back in the office.
We are also contactable on the following Social Media Platforms: