Returns for live products (plants/ shrubs/ bulbs):
We do everything we can to ensure that your plants will arrive at your door in tip-top condition. But if anything does go wrong, you're not happy with the condition of your purchase or you have changed your mind then let us know immediately. A couple of photographs would be great, along with a description of the condition of the plant or packaging damage. Obviously, we will then organise the return with you.
Should you be returning the product because you have changed your mind then you will be responsible for the cost of the delivery to return it to us. We obviously need to receive the items in perfect condition and with any packaging undamaged. We will then organise a refund of the value of the purchase or arrange a replacement.
Returns for all other products:
Cancellation before delivery
If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be informed as soon as possible before the delivery date. Ideally, this should be by telephone (in order to stop the delivery happening) and by email (or other durable means) to officially cancel. However, please be aware that if your order includes personalised requirements, we will be unable to cancel your order.
Cancellation after delivery
It is best that you call us in the first instance should you wish to discuss a cancellation and collection. Many of our suppliers do charge for collections. Please see the list below:
All gardening gifts and warehouse items. £9.99
All fencing, decking and wooden sheds with an order value under £100 £15.00 . If the order is over £100 then the collection charge will be £30.00
We will be able to discuss and investigate any other possible charges. We would also require your cancellation request in writing by email: [email protected]
Great Little Garden neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to the customer.